Spa Etiquette

Walk through our doors and let the stress of your day dissolve. The word “amenity” comes from the Latin word “amoenus,” meaning “pleasant” or “delightful.” Amenity Day Spa has expanded on this meaning by creating a very special getaway that will leave you looking and feeling your absolute best! Allow yourself to retreat into a luxurious world of relaxation and rejuvenation like no other! Just sit back, relax and enjoy the escape.

Appointments

Please plan to arrive at least 15 minutes before your scheduled appointment time so that you may relax and receive your full service. If you are delayed in your arrival, your treatment will end on time so the next guest is not delayed. Arriving late will limit the time of your treatment, potentially reducing its effectiveness and your pleasure. Please understand that we must charge for the full amount of time booked in advance. Appointments must be secured with a credit card or by paying in advance by cash or check. To ensure the widest selection of appointment times and therapists/technicians, we recommend scheduling your next service prior to leaving the spa.

Attire

Robes, socks, slippers, disposable undergarments, and towels are provided. For spa services, professional draping techniques are always practiced to provide a comfortable and discreet experience.

Rescheduling/Cancellations

We understand that your schedule may change. Should a cancellation or date change become necessary, we require a minimum 24-hour notice for any single service, and 48-hour notice for multiple services, spa package or weekend (Friday – Sunday) appointment, to allow us the opportunity to re-book the service. Please understand that failure to provide the required notice of cancellation will result in full charges for the time and services reserved.

Product Return

Within 14 days of purchase, we will gladly exchange your product purchase or issue spa credit toward your next product or service purchase. Exceptions: Make-up purchases may only be returned within 14 days only if they are unopened and unused. No exchanges of any kind are allowed on Obagi products.  Refunds cannot be provided for gift cards or prepaid/package services.

For Your Comfort

Complimentary spring water, fruit juices, iced tea, lemonade, coffee, tea and wine are available during your stay. A light lunch may be added to any of your services for a nominal charge. We provide personal lockers and private changing rooms in our spa for your comfort. We recommend that you visit the spa dressed comfortably, and that you leave jewelry and other valuables at home, as we cannot be responsible for any lost or damaged items.

For a more relaxing experience, and as a courtesy to other guests, we do not allow the use of electronics in the spa and ask that cell phones be silenced at all times. We also ask that you do not bring children who are not receiving services into the spa.

In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. To protect our environment, as well as your health and beauty, our spa is smoke-free.